Returns & Exchanges

At CARNIVAL, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns and exchanges. Please ensure all items are in their original condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package the Items

  Securely place the items in their original packaging, ensuring all labels and protective materials are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves the returned items, your refund or exchange will be processed within 5 to 7 business days.