Frequently Asked Questions

Everything you need to know about shopping with CARNIVAL

What is the standard shipping time for orders?

Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations, depending on your location.

How can I track my package?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and with all tags attached to qualify for a full refund or exchange.

Which payment methods do you accept?

CARNIVAL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How can I contact customer support?

Our dedicated support team is available via email at support@carnival.com or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM EST.